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What Governs Your Account on ybaji

These legal terms set out the conditions under which you access ybaji, including account use, payment activity through bKash, Nagad, and Rocket, and your rights as someone using the platform.

Account ConditionsEligibility by RegionPayment RulesUser RightsContact Paths
ybaji What Governs Your Account on ybaji
LEGAL CONTACT

Reach Us About Legal Queries

Live Chat Open the chat widget from any page on ybaji to reach our support team directly. For legal queries, describe your concern clearly and we will route it to the right person.
Email Support Send detailed legal questions or account-related concerns to our support email. We aim to respond to written queries within one business day.
Account Help Centre Log into your account and visit the Help section for self-service answers on terms, eligibility, and payment conditions before raising a formal query.
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and the handling of your personal data are governed by our privacy policy, which sits alongside these legal terms. We use SSL encryption across all account and payment activity, including transactions through bKash, Nagad, and Rocket. Data we collect is used only for account operation, payment verification, and legal compliance — not sold or shared with third parties outside those purposes.

Data Retention

We keep account and transaction records for as long as required by applicable law or as needed to resolve disputes. You can request details about what we hold on your account.

Cookie Use

We use cookies to keep your session active and to remember your device across visits. You can manage cookie preferences through your browser settings at any time.

Account Access

Your account is protected by your login credentials and, where enabled, a one-time PIN sent to your registered mobile number. Never share your PIN or password with anyone.

Change Requests

To update personal details, request data deletion, or raise a concern about how your information is used, contact us via live chat or email with your account reference.

Common Questions About These Terms

If something in the legal terms is unclear, these answers cover the questions we hear most often from people in Bangladesh.

These terms apply to anyone who opens an account or uses the ybaji platform. Eligibility depends on your local law and the region you are accessing from — check that before you proceed.

Access depends on whether use of the platform is permitted under the laws applicable to you in your region. We do not confirm legality for any specific location — that is your responsibility to verify.

We will notify you of material changes. Continuing to use your account after an update means you accept the revised terms. You can always find the current version on this page.

Contact our support team via live chat or email with your account reference. We will confirm what data we hold and provide it in line with applicable law and our data retention policy.

Deposits and withdrawals via bKash, Nagad, and Rocket are subject to both these terms and the conditions of your wallet provider. Payment activity must match your registered account details.

Send your complaint in writing to our support email with your account reference and a clear description of the issue. We will acknowledge receipt and respond within the timeframe stated in our complaints process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.