Reference

What You Agree To When You Use ybaji

These terms set out the rules that apply when you open an account, make deposits via bKash, Nagad or Rocket, and use any part of the ybaji platform.

Account eligibility rulesWallet and payment termsYour rights and responsibilitiesHow disputes are handledWhen terms may change
ybaji What You Agree To When You Use ybaji
TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team can help. Reach us through the channels below — we aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget from any page on ybaji to ask about account terms, eligibility, or wallet conditions in real time.

Email Support

Send a detailed query to our support address for written confirmation of how a specific term applies to your account.

Help Centre

Our help centre has a dedicated section for terms and account rules — search by topic to find the relevant clause quickly.

HOW WE OPERATE

How ybaji Handles Your Account and Data

We hold account data only for as long as your account is active or as required by applicable rules. You can request a copy of the data we hold, ask us to correct it, or request account closure by contacting support directly. All requests are handled through our support team — there is no automated self-service deletion tool, so please reach out via live chat or email.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number each time you log in from a new device or browser.

Data Retention

We keep transaction records, including bKash, Nagad and Rocket payment history, for the period required under applicable financial rules.

Your Access Rights

You can request a summary of your account activity and the personal data we hold at any time by contacting our support team.

Terms Updates

When these terms change, we post the new version here with a visible revision date — we do not send individual notifications for minor updates.

Common Questions on ybaji Terms

These are the questions we hear most often about account terms, eligibility, and your rights on the platform.

Account eligibility depends on your local law and the regions ybaji currently serves. You must meet the age requirement in your jurisdiction and confirm that using the platform is lawful where you are.

Yes. Every deposit and withdrawal through bKash, Nagad or Rocket is covered by these terms alongside the payment provider's own conditions. Both sets of rules apply at the same time.

We update the revision date at the top of this page whenever terms change. Continuing to use your account after a change means you accept the updated version.

Yes. Contact our support team via live chat or email and we will provide a summary of the personal data and transaction history we hold on your account.

If you do not accept a change, stop using the platform and contact support to close your account. We will process any pending withdrawal to your registered bKash, Nagad or Rocket wallet.

Account closure requests are handled by our support team — open a live chat or send an email with your registered mobile number and we will process the request and confirm by return.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.